- Are you looking for a new challenge and are passionate about delivering excellent customer service?
- Do you have great attention to detail?
- Would you enjoy being part of a busy, supportive team with a caring counts culture?
- Would you like to join a Team of Extraordinary people that give their best?
If you’ve answered yes, then a role as a Property Claims Handler could be the opportunity you have been waiting for!
We now have a fantastic new opportunity for a talented Claims Handler to join our highly successful Property Claims team, to support the contract manager and achieve high levels of customer and client satisfaction.
We are a successful Property Maintenance & Construction company based in Carlisle and we help people who have suffered losses caused by events such as fire, flood, accidental damage and storm.
Our core values Aim High, Act Responsibly and Value People serve as a guide to our people in their everyday interactions with others.
Requirements for this job:
- Excellent communication and customer-service skills (verbal and written).
- Level 3 qualification or equivalent in insurance, housing or another relevant discipline and/or relevant extensive experience in a similar related role (minimum 1 year)
- Strong organisational and relationship skills.
- Ability to work to deadlines, as well as under high-pressure situations.
- High standard of written and verbal skills.
- Ability to work independently and efficiently.
- Competency with IT, including Microsoft Office.
Your new role - Key Activities & Accountabilities:
- Logging new jobs onto a computerised Customer Records Management (CRM) system.
- Deal with incoming calls from customers and clients and other departments and log information onto CRM.
- Track site surveys/start dates and estimates from our in-house team and building contractors, and update CRM.
- Contact clients to obtain variation approvals and log.
- Carry out “introduction” calls to customers.
- Request payment of excesses (as applicable)
- Chase repair date schedules, input dates onto CRM and other client systems/portals.
- Keep homeowners and clients updated with the programme of work/dates etc.
- Complete satisfaction call to customer to sign off completed repairs.
- Chase contractor invoices and completion photos to enable us to process invoicing.
- Conduct close and effective communication with clients, 3rd parties, office and field teams and all other colleagues.
- Foster a culture of excellent customer service and continuous improvement.
- Ensure compliance with the company Health & Safety Policy and other company policies & procedures.
- Help with maintaining H&S documentation.
Benefits include (but are not exclusive to):
- Competitive salary
- 40-hour 8:30am to 5pm, Monday to Friday
- 28.5 days holiday (including bank holidays)
- Annual bonus scheme
- Employer pension contribution
- In-house training and career-progression
- Using the most up-to-date technology and programmes
- On-site parking
- Environmentally focused vision
Valuing People
LLED are part of the Morris & Spottiswood group of companies. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. One of our core values is to ‘Value People’. We are passionate about investing in people and genuinely take care about what we do and how we do it. This ensures that the working environment, staff, suppliers, and the communities we serve always remain at the front-of-mind. Put simply, a diverse and inclusive workforce opens our business up to a much wider talent pool and greater innovation and creativity through teams with different experiences, backgrounds, and education.
