- Are you a considered individual with a curious mind capable of building relationships with people from all walks of life?
- Can you articulate yourself clearly both verbally and in writing?
- Do you have a passion for the delivery of exceptional customer service?
- Do you challenge day to day situations and the norm yet remain calm under pressure?
- Have a valid full UK driving licence?
If you’ve answered yes, then keep reading as LLED are looking for a professional, well organised, and dedicated individual to perform the role of Working Supervisor in Cumbria and Lancashire.
We are a successful Property Maintenance & Construction company, and we help people who have suffered losses caused by events such as fire, flood, accidental damage and storm. As Working Supervisor, you will be involved in and lead numerous projects to reinstate properties following damage by an insured peril.
You must be self-motivated and driven to succeed and above all you must demonstrate a desire to keep your customer at the heart of all that you do.
You will be reporting directly the small works manager. However, you will be required to co-ordinate planned works, manage direct and subcontracted labour, ensure all works are completed on time, within budget and to a high standard.
Requirements for this job:
- All applicants must have previous Supervisor or Management experience (minimum 3+ years), be qualified in either SMSTS / SSSTS and have or willing to achieve 1st Aid.
- I.T. literate, particularly with MS Word and Excel
- Possess a suitable trade qualification and have a broad knowledge of other trades/working practises.
- Have a good eye for detail.
- Have good organisational skills.
- Knowledge of building construction and relevant legislation
- Ability to make key decisions, be comfortable with responsibility and accountability for successful outcomes in service delivery.
- Excellent problem-solving ability, a solutions-focussed approach and comfortable working within a continuous improvement environment.
- Have effective communication skills with the ability to develop good working relationships.
- A full driving licence is essential.
- As you will be working in Customers’ homes you will also need / obtain a DBS check.
- Domestic insurance or social housing repairs experience will be an advantage.
Your new role - Key Activities & Accountabilities:
- Assist the Small Works Manager.
- Supervising and coordinating a variety of trades and subcontractors.
- Undertake physical duties/activities as deemed required to assist in completing works.
- Attend site meetings to assess required works.
- Order materials when required.
- Provide practical and technical support as required.
- Professionally deal with incoming calls and emails from colleagues, customers and clients.
- Keep homeowners and clients updated with the programme of work/dates etc.
- Complete satisfaction visits to customer to sign off completed repairs.
- Foster a culture of excellent customer service and continuous improvement.
- Ensure compliance with the company Health & Safety Policy and other company policies & procedures.
- Help with maintaining H&S documentation.
Benefits include (but are not exclusive to):
- Competitive salary
- Full Time 40-hour contract
- 28.5 days holiday (including bank holidays)
- Employer pension contribution
- A company vehicle for business use
- Mobile phone
- Full uniform
- PPE
- Environmentally focused vision
Valuing People
LLED are part of the Morris & Spottiswood group of companies. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. One of our core values is to ‘Value People’. We are passionate about investing in people and genuinely take care about what we do and how we do it. This ensures that the working environment, staff, suppliers, and the communities we serve always remain at the front-of-mind. Put simply, a diverse and inclusive workforce opens our business up to a much wider talent pool and greater innovation and creativity through teams with different experiences, backgrounds, and education.
